Frequently Asked Questions
Everything you need to know about our gear and services.
What is the Scars Lifetime Guarantee?
We stand behind our gear. If there is a defect in workmanship or materials, or if you manage to wear it out, we will repair or replace it at our discretion.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout if you need your gear sooner for an upcoming event.
What is your return policy?
We offer a 30-day return policy for all items in new, unused condition with original packaging. Please note that certain closeout items may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How do I clean my Rucker or GR1?
We recommend hand washing your ruck in a tub with mild soap and cold water, then hanging it to air dry. Never put your gear in a washing machine or dryer.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Shop Pay and Affirm.